Terms & Conditions
The Australian Products Company Terms & Conditions:
* We accept MasterCard and Visa cards via PayPal.
We never record your credit card information on our site. When you purchase products at The Australian Products website, your payment details are processed securely by the PayPal gateway which has the highest possible level of SSL security. We keep a secure record of your order details until your order is dispatched in case any changes occur with your order. After this, your payment details are not stored.
After you have placed your order on our website, we will email you to confirm that your order has been processed and shipped. If we cannot process or accept your order after payment is received, we will contact you by email or telephone.
Postage and shipping are calculated on the weight of your order. Once you process your order and nominate your delivery address, Australia Post’s E-Parcel will calculate the shipping amount for you.
For all purchases over $500 USD shipping is FREE of charge (not applicable for express post orders).
If the order total weight, dimensions, or product -handling requirements fall outside the limits allowed by our shipping fee calculations, we will contact you to advise of the correct or amended postage fee.
Unfortunately, given that our products are perishable, we are unable to accept returns for any of the below reasons.
a) products that have been ordered incorrectly or in circumstances where you have a change of mind about the type of product chosen for any reason.
b) if you change your address and fail to update your details on this site and the parcel have been sent to the wrong address.
b) if you change your address and fail to update your details on this site and the parcel have been sent to the wrong address.
Whilst we make every effort to ensure the availability of all products shown on this site, at any one time there may be items unavailable. If a purchase of an unavailable item is made, the purchaser will be offered the choice of a full refund, or to choose another equally valuable product.
Once your order has been dispatched Australia Post will email you the tracking number. You can track your item on the website here www.auspost.com.au/eParcel.
If you don’t receive the email please check your spam or deleted items folder just in case it has landed in there.
Please contact us on WhatsApp if you need help tracking something down as we are always happy to assist.
Orders are despatched within 2-3 business days of receipt, for express orders received prior to 4 pm, they will be despatched the next business day and will be delivered within Australia Posts terms for express delivery. Remember always send us a message on WhatsApp after you complete your order on our website.
Orders are despatched within 2-3 business days of receipt, for express orders received prior to 4 pm, they will be despatched the next business day and will be delivered within Australia Posts terms for express delivery. Remember always send us a message on WhatsApp after you complete your order on our website.